• On-site services are charged at a 1-hour minimum, and 1-hour increments.
  • Remote support charges accrue at half-hour increments.
  • Tier 1 and 2 response hours are Monday through Saturday, 9:00am to 5:00pm ET.
  • Tier 3 charges accrue for any work performed after regular business hours.

Tier 1 Services: $79 per hour (Current Special $75/hr)
Tier 2 Services: $119 per hour
Tier 3 Services: $139 per hour

Tier 1 Service Examples

  • Basic Desktop Operating System and Application Software Installation
  • Notebook or Desktop Computer “Tune-Up”¬†(Spyware Removal, Defragmentation, Disabling Unnecessary Services)
  • Basic New Notebook or Desktop Computer Set-Up
  • Wireless Network Security Configuration
  • Microsoft Office (Word, Excel or Outlook) Training

Tier 2 Service Examples

  • Home or Business Network (Wireless or Ethernet) Installation or Troubleshooting
  • Microsoft Access and SQL Server Database Creation and Administration
  • Assistance with Internet Provider (Cable, DSL, T1, Satellite or Dial-Up) Issues
  • Vonage or Other VoIP Installation
  • Microsoft SQL, Exchange and Windows Server Installation and Migration
  • Backup Solutions and Disaster Recovery Assistance

Tier 3 Service Examples

  • After Hours and Same Day Emergency 4-Hour Response
  • Server Hardware Upgrades or Network Maintenance on Sunday

Don’t see the service you want in the list? Just ask.
We also quote tasks with flat-rate pricing upon request.

In some situations, travel time will be assessed at Tier 1 pricing.
Notice of charges for travel time will be provided to you in advance.

Please give us at least 24 hours notice of appointment cancellations.
Cancellations made in less than 24 hours will result in a one hour service charge.

We service Key Largo to Key West

We also offer website design and hosting thru our sister company MiB Agency

Call Us Today For A FREE Consultation at 305-432-1299